Forticlient Online Installer Unable to Access Image Servers

When trying to create an ad using Forticlient online installer, users may encounter an issue where they are unable to access image servers. In this article, we will discuss some steps that can be taken to resolve this problem.

To begin with, it is essential to disable PathAuto and PathRedirect as these features may interfere with the upload process. However, due to the high volume of user-generated content on our site, we need to wait for a low traffic period, usually at night in US time, before making any changes.

Next, we unchecked the URL alias option to prevent any alias generation. We also removed all punctuation from image names as excessive use of hyphens and underscores may cause issues.

In addition, Ad Owner was enabled initially but has been disabled along with Ad File Cache. A new account with ad permissions was created and tested, revealing that even this account suffers from the same image upload error.

Module checkboxes include Ad, Ad click filter, Ad report, Ad weight probability, and Image ad. When creating an ad using a workaround, it works every time, but the image is only uploaded on the second pass through after receiving the message to upload an image file.

Despite receiving the same error as described in the issue description, the image can be found in the files directory, just like before. The list box was already checked and has been so for a long time.

To create another ad using user #1 (the usual user), we filled out the title, selected Image Ad, and uploaded a file. It is possible to test this issue further by offering additional testing.

After reviewing previous comments, it became clear that there might be an issue with Ad Groups setup. Since the default Ad group was not set up initially, only custom Ad groups were created. Product images are uploaded using other modules, but not with Forticlient online installer.

To resolve this issue, we can try uploading a file again and renaming it to prevent duplicates. This time, the image uploads successfully. However, it is crucial to ensure that all required and suggested optional modules for UberCart are enabled as listed on their installation page.

In conclusion, resolving the 'Forticlient online installer unable to access image servers' issue may require disabling certain features, checking URL aliases, removing punctuation from image names, and enabling Ad permissions